User Experience Consultant
Self-Employed | Santa Cruz, CA | August 2012 – present
Provided UX consulting on a project basis. Client engagements included conducting a multi-stage usability research study, Wordpress website planning & development, and writing & editing website content.
Interaction Design Graduate Intern
Tangible UX | San Francisco, CA | May 2011 – April 2012
Lead design of internal project & created deliverables for an external client. Conducted user interviews, created affinity diagram, personas, competitive analysis, concept models & user flow diagrams.
Information Architect & Content Manager
University of Michigan Map Library | Ann Arbor, MI | September 2010 – April 2011
Performed website content inventory & content strategy analysis. Architected and implemented new website navigation, refreshed existing content & wrote new content.
Content Manager & Support Systems Developer
Academy for College Excellence | Aptos, CA | October 2007 – August 2010
Content Manager: I participated in development of second website iteration. Also drafted & implemented new intranet structure, contributed to newsletter & wrote program overview documents.
Support Systems Developer: I drafted systems to capture program data, improve information flow, & provide overall support. Coordinated 20+ faculty/student training workshops, opened a new office, supervised student interns. Created first website: developing architecture & writing all content.
Lonely Planet | Oakland, CA | January 2003 – January 2007
Contributing author for a leading world travel guidebook publisher. Updated a portion of a guidebook, which involved coordinating international travel, high-intensity travel on a limited budget, quick problem solving in the unpredictable developing world, content assessment, updating maps and adhering to a comprehensive style manual. Contributed to:
- Hawai’i (8th edition)
- South America on a Shoestring (10th edition)
- Brazil (6th edition)
- South America on a Shoestring (9th edition)
Cartographic Regional Data Specialist
Lonely Planet | Oakland, CA | May 2001 – July 2002
Departmental expert in Latin American mapping resources. Managed a map database, maintained a cartographic resource library, wrote instructional documents, innovated process improvements, prepared databases for use by a guidebook team, sourced maps, archived completed projects.
Cartographer & Lead Cartographer
Lonely Planet | Oakland, CA | July 2000 – April 2001
Lead Cartographer: leader of a team creating all maps for an assigned guidebook. Managed the workflow of up to 3 cartographers, assessed mapping feasibility prior to project initiation, made style decisions, and communicated with Authors, Editors, Designers & Senior Cartographers. Position also included the responsibilities of a Cartograper.
Cartographer: digitally created all maps for an assigned guidebook, as well as created new map databases, updated existing map databases & edited team members’ maps. Handled all foreign-language communication with map suppliers in Latin America.
University of Michigan, Ann Arbor
M.S., Information | School of Information | April 2012
- Specialization: Human-Computer Interaction
- Emphasis on Information & Communication Technologies for Development (ICTD)
- Recipient of merit scholarship
- Executive Officer, Student Organization for Human-Computer Interaction (SOCHI)
- Member, Community Information Corps
- Service Day Volunteer
University of California, Berkeley
B.A., Geography; B.A., Spanish/Portuguese | May 2000
- High Distinction in General Scholarship (roughly equivalent to magna cum laude)
- Cartography Award (1 per graduating class)
- Sigma Delta Pi (National Spanish Studies Honor Society)
- Phi Lambda Beta (National Portuguese Studies Honor Society)
- Phi Beta Kappa (top 10% of graduating class)
University of Minnesota Semester Abroad | Fall 1997
Lived with a local family and studied advanced Spanish grammar and additional subjects taught in Spanish.
San Martín, Argentina
Youth for Understanding Semester Abroad | Spring 1993
Lived with a local family and attended public high school.