Professional Experienceresume_icon

User Experience Consultant

Self-Employed  |  Santa Cruz, CA  |  August 2012 – present
Provided UX consulting on a project basis. Client engagements included conducting a multi-stage usability research study, Wordpress website planning & development, and writing & editing website content.



Interaction Design Graduate Intern

Tangible UX  |  San Francisco, CA  |  May 2011 – April 2012
Lead design of internal project & created deliverables for an external client. Conducted user interviews, created affinity diagram, personas, competitive analysis, concept models & user flow diagrams.



Information Architect & Content Manager

University of Michigan Map Library  |  Ann Arbor, MI  |  September 2010 – April 2011
Performed website content inventory & content strategy analysis. Architected and implemented new website navigation, refreshed existing content & wrote new content.


Content Manager & Support Systems Developer

Academy for College Excellence  |  Aptos, CA  |  October 2007 – August 2010
Content Manager: I participated in development of second website iteration. Also drafted & implemented new intranet structure, contributed to newsletter & wrote program overview documents.
Support Systems Developer: I drafted systems to capture program data, improve information flow, & provide overall support. Coordinated 20+ faculty/student training workshops, opened a new office, supervised student interns. Created first website: developing architecture & writing all content.

Guidebook Author

Lonely Planet  |  Oakland, CA  |  January 2003 – January 2007
Contributing author for a leading world travel guidebook publisher. Updated a portion of a guidebook, which involved coordinating international travel, high-intensity travel on a limited budget, quick problem solving in the unpredictable developing world, content assessment, updating maps and adhering to a comprehensive style manual.  Contributed to:

  • Hawai’i (8th edition)
  • South America on a Shoestring (10th edition)
  • Brazil (6th edition)
  • South America on a Shoestring (9th edition)


Cartographic Regional Data Specialist

Lonely Planet  |  Oakland, CA  |  May 2001 – July 2002
Departmental expert in Latin American mapping resources. Managed a map database, maintained a cartographic resource library, wrote instructional documents, innovated process improvements, prepared databases for use by a guidebook team, sourced maps, archived completed projects.

Cartographer & Lead Cartographer

Lonely Planet  |  Oakland, CA  |  July 2000 – April 2001
Lead Cartographer: leader of a team creating all maps for an assigned guidebook. Managed the workflow of up to 3 cartographers, assessed mapping feasibility prior to project initiation, made style decisions, and communicated with Authors, Editors, Designers & Senior Cartographers. Position also included the responsibilities of a Cartograper.
Cartographer: digitally created all maps for an assigned guidebook, as well as created new map databases, updated existing map databases & edited team members’ maps. Handled all foreign-language communication with map suppliers in Latin America.



University of Michigan, Ann Arbor

M.S., Information  |  School of Information  |  April 2012

  • Specialization: Human-Computer Interaction
  • Emphasis on Information & Communication Technologies for Development (ICTD)
  • Recipient of merit scholarship
  • Executive Officer, Student Organization for Human-Computer Interaction (SOCHI)
  • Member, Community Information Corps
  • Service Day Volunteer

University of California, Berkeley

B.A., Geography;  B.A., Spanish/Portuguese  |  May 2000

  • High Distinction in General Scholarship (roughly equivalent to magna cum laude)
  • Cartography Award (1 per graduating class)
  • Sigma Delta Pi (National Spanish Studies Honor Society)
  • Phi Lambda Beta (National Portuguese Studies Honor Society)
  • Phi Beta Kappa (top 10% of graduating class)

Study Abroad

Mérida, VenezuelaSouth-America-Map

University of Minnesota Semester Abroad  |  Fall 1997
Lived with a local family and studied advanced Spanish grammar and additional subjects taught in Spanish.

San Martín, Argentina

Youth for Understanding Semester Abroad  |  Spring 1993
Lived with a local family and attended public high school.